JSAUX 顧客フィードバックと製品アップデート(2023年12月12日)

We sincerely apologize. The initial mold design was inadequate：
1. Impacts the functionality of the joystick controls on both right and left.
2. The primary action buttons (A/B/X/Y) are out of comfortable reach.
3. Navigating the Menu and Armory Crate buttons poses a challenge due to their positioning.
4. Access to the View and Command Center buttons is inconvenient.

If you have received the first-generation product, please contact us for assistance. The improved second-generation model has been re-released and is available for purchase since October 30th.

当社のケースは頑丈で耐久性に優れていますが、しっかりとフィットさせるには取り付けに手間がかかる場合があります。

インストールガイド:
1. 下から始めます。デバイスに完全に挿入されていることを確認します。
2. 上部からの取り付け: 片側を合わせてゆっくりと挿入し、反対側を押して所定の位置に固定します。

Some users have expressed concerns about the product's sealing performance. An enhanced version with improved sealing capabilities is set to be released in mid-December.

直径18mm、厚さ3mmを超えるジョイスティックキャップはフェイスカバーと互換性がありません。

この互換性の問題は、製品の販売ページで強調表示されています。

The product is currently under research and development, and we anticipate its online availability by mid-January.

特定の素材には、本来特有の刺激臭があり、さらに国際物流における長期にわたる密封包装のため、製品を初めて開封した際に、一部のお客様に不快な強い臭いを感じていただく場合がございます。この問題に対処するため、今後は活性炭パックをパッケージに組み込むことで、臭いを軽減いたします。

一部の2280 SSDについては、RGBモジュール搭載の透明バックシェル（高ヒートシンク非搭載）との互換性をテスト済みです。改造のばらつきにより、コンポーネントが覆われる場合があります。実際の状況に応じて、断熱対策やRGBモジュールの調整を推奨します。

この問題はROG Allyに搭載されている光センサーが原因で発生します。付属の光センサーフィルムを貼付することが重要です。弊社のウェブページに掲載されているステップバイステップのチュートリアルをよくお読みください。この問題が発生した場合は、ご安心ください。サポートチーム（official@jsaux.com）までご連絡ください。問題解決をサポートいたします。

今後の出荷では、より強度の高いバックルを装備する予定です。改良版は来年第1四半期に発売予定です。発売時期に変更がある場合は、ソーシャルメディアで最新情報をご確認いただくか、カスタマーサービスまでお問い合わせください。

All our currently available docking stations are designed to support a 65W charger, enabling the activation of the 30W Turbo Mode.

For some older docking station models, the 30W Turbo Mode can be activated via a firmware upgrade. If you've previously purchased a JSAUX docking station, please reach out to our customer support at official@jsaux.com for detailed firmware upgrade instructions specific to your model.

Regarding the RGB Docking Station HB1201 & 7-in-1 Docking Station HB0702 models: As of now, there is no firmware available for online updating these models. We encourage you to stay updated through our social media and official website. Should you face any issues, our customer support team is ready to assist you.

The issue can be resolved with a firmware upgrade. For assistance, please reach out to our customer service at official@jsaux.com.

現在の状況:現在販売されているドッキング ステーションは、ビデオ チップの制限により、VRR/ALLM 機能をサポートしていません。

今後の計画:現在進行中の製品開発では、今後のリリースで VRR/ALLM モードのサポートを最適化し、これらの高度な機能によってユーザー エクスペリエンスを向上させることに重点を置いています。

11-in-1 Docking Station HB1101 & 12-in-1 RGB Docking Station HB1201 : Using HDMI at 4K60Hz may result in blue/green screen errors, which can be mitigated by reducing the resolution (DisplayPort interface does not have this issue). Additionally, enabling HDR may cause the screen to appear gray.

These issues can be addressed through a firmware update. For guidance and support, please reach out to our customer service at official@jsaux.com.

●Docking Station Models (5-in-1 Docking Station HB0602 /6-in-1 Docking Station HB0603 /11-in-1 Docking Station HB1101): All test functions are operating normally. However, the built-in cable for these docks is currently shorter than desired. We plan to increase the cable length in future models, which are expected to launch in the first quarter of next year.

●7-in-1 Docking Station HB0702 needs to remove the handle to place it in the groove.

●Shoulder Bag for Handheld BG0105A currently available are not compatible with Legion Go. We are developing specialized storage bags for Legion Go, anticipated to be released by the end of December.

●Supported Accessories: Storage bag, tempered film, silicone case, protective case, Steam Deck sticker, anti-slip sticker, touchpad sticker, joystick cap, game console bracket, cooling fan, power bank, hard drive box, docking stations.

●Compatible with the Transparent Back Plate PC0106 and Transparent Vents Back Plate PC0106B.

Note: The provided screwdriver fits Phillips screws. To disassemble the OLED version, you'll need a TR6 screwdriver.
Future Plans: We're adding new screws and screwdrivers with two types of screws and bits. Additionally, we plan to include new accessories in the product packaging in the first quarter of next year. If there are any changes to the release schedule, you can stay updated by checking our social media or contacting customer service for the latest updates.

●RGB Transparent Back Plate PC0106A: Currently unsupported.We currently don't have plans for the development of a new transparent back panel. If you have any special requests, please feel free to contact us at official@jsaux.com.

●Transparent Shell Front Cover PC0108: Currently unsupported.
We're adjusting the mold for future updates. We plan to launch in the second quarter of next year. If there are any changes to the release schedule, you can stay updated by checking our social media or contacting customer service for the latest updates.

●Silicone Grip GP0016: Compatible but may obscure the OLED's light sensor, affecting automatic brightness adjustment.
Future Plans: Future adjustments are planned to address this issue, expected to launch in the first quarter of next year. If there are any changes to the release schedule, you can stay updated by checking our social media or contacting customer service for the latest updates.