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📢 Official Statement on Dock Firmware Updates
Recently, we’ve received feedback from some users experiencing issues such as “device not found” when attempting to update the firmware of their docking station. To provide a unified response and avoid further confusion, we would like to clarify the following:
✅ Latest Update:
Our docking station products have been optimized and updated during recent production, so:
🧾 Why is there still a firmware update note in the box?
Some units are still using standardized packaging that includes a general firmware update notice.
This does not necessarily mean your device requires an update.
📣 Will there be future firmware updates?
If any new firmware is released in the future, we will announce it on our official website, user community, and social media platforms. Please stay tuned for updates.
🛠 If you're experiencing issues such as:
Please contact us at: support@jsaux.com
To help us quickly identify and resolve your issue, please provide the following:
We will provide appropriate support based on the issue you’re experiencing. Thank you for your understanding and cooperation.
--- About Charging
Q: This dock doesn't detect any power source.
A: 1. Please inspect the interface and charger to ensure they are free of debris or contaminants.---------------------------------------------*If the model you were owning is ROG Docks, HB1101, or Omnicase 2 series*Ensure that the docking station is connected to your device via the port (IN: USB-C) and to the power source through the charging port (USB-C PD).2. To test charging compatibility, please choose the official charger. Alternatively, you can use a third-party PD charger with the PD3.0 protocol or higher rating then connect it directly to the device and check for the charging function.3. Are other functions of the docking station operational?For instance, test if the HDMI connection displays properly or if USB-A peripherals like a mouse and keyboard function as expected.4.To help us diagnose the issue accurately, please record a video and send it to our support team by email. The video should include the following steps:- Connect the dock to the device using the original charger.- Connect the device directly to the original charger.[This trouble shooting guide is available for all Jsaux docking stations.]
---About HDMI/DP
Q: After connecting handheld console to the dock and display, there is no HDMI/DP signal output, or the screen is flickering.
A: 1. Check if the HDMI interface is secure; ensure that you have selected the correct display input on your TV or monitor.2. Please use an HDMI2.0/HDMI2.1 standard video cable. If this issue happens on the DP port, trying a DP 1.2/DP 1.4 cable.Try selecting an HDMI/DP cable with a length of less than 4 meters to maintain signal stability.3. Excessive transfers (such as through an HDMI Switch) can weaken the signal and result in no signal output. If you need to use an HDMI Switch, try a HDMI cable with both ends shorter than 2 meters. Avoid using any HDMI to Displayport adapters, as they might cause signal errors leading to no output.4. Test with multiple HDMI/DP cables. Attempt to directly connect your device using HDMI to check if the cable is functioning normally.5. Try a different source and/or dock/dongle (laptop, desktop, phone/tablet with display out capabilities).6. Please use the official Power Delivery (PD) charger that comes with your device to power the dock, ensuring sufficient power supply.7. Adjust the external display/TV to an appropriate resolution/refresh rate or lower the resolution/refresh rate.8. To reset the dock, unplug both your device and the dock completely, including power and monitor cables. Then, plug the cables back in.*If the model you were owning is ROG Docks, HB1101, or Omnicase 2 series* Ensure that the docking station is connected to your device via the port (IN: USB-C) and to the power source through the charging port (USB-C PD).[This trouble shooting guide is available for all Jsaux docking stations.]
---About Audio
Q: After connecting my Steam Deck and monitor to the docking station, my monitor has no audio output.
A: In the Steam settings, click Audio, there is output, and click 'External Devices', and the audio can be transmitted to the TV.To enable 5.1/7.1 audio over HDMI/DP: While plugged into the display, go to Desktop mode, click on the speaker icon on the task bar, find the HDMI/DisplayPort slider, click on the 3-line menu and select the number of channels that you want. This will then stay selected when switching back to Gaming Mode.[This trouble shooting guide is available for all Jsaux docking stations.]
---About Ethernet
Q: I have a Steam deck dock and the Ethernet can't be detected.
1. Confirm if the wired network is properly connected.Please check in Settings - Internet if "Wired Connection" is displayed, or if the RJ45 port is blinking.If "Wired Connection" is not displayed, there might be an issue with the Ethernet connection. Please clean the RJ45 plug and reconnect it.2. If "Wired Connection" is displayed but there is still no network connection or the speed is very slow, it could be because both Wi-Fi and wired connections are active, with Wi-Fi being prioritized.In this case, please disable Wi-Fi and use the wired connection directly, or set the wired connection as a priority: (Desktop mode - Settings - Network Connection - Check the box for Automatic Priority Connection).3. If the wired connection displays an exclamation mark, it might be due to the Steam gaming platform server being offline.Please wait and reconnect to the Steam Deck platform network.4. Network latency caused by wired network environment issues can prompt the system to automatically switch to a Wi-Fi network with a better connection. It's recommended to try testing in a different network environment.5. After a system upgrade, the network connection mechanism might change. If the gaming device has been upgraded, you might need to manually set up the wired network connection in desktop mode to establish network connectivity.[This trouble shooting guide is available for all Jsaux docking stations.]
Q: Can the Handheld consoles be put into the storage bag with the joystick cover?
A: The joystick cover with a thickness of 1-2 mm can be put into the carrying case.[This guide is available for carrying case BG0102, BG0106, BG0106A. While BG0102/BG0106 is only for Steam Deck.]
Q: Can the Steam Deck be put into the storage bag after it has a protective case?
A: The Steam Deck with jsaux protective case can be put into carrying cases, if you have a third-party protective case the overall thickness should be less than 27mm.[This guide is available for carrying case BG0102, BG0106, BG0106A and shoulder bag BG0105.]
Q: Does Steam Deck with Jsaux protective case fit into the carrying case BG0102/BG0106?
A: The Protective Case PC0103 PC0104, and PC0105 fit into the carrying case BG0102 and BG0106.
Q: Can the PC0104 modcase be compatible with all JSAUX docks and official Valve dock?
A: It can be compatible with all JSAUX dock station without the travel cover. But it can't be compatible with the valve dock, because the groove of the official dock is very narrow, and it can only support the steam deck without any case.
Q: Can I just buy a travel cover, Kickstand or Belt instead buying a whole kit of PC0104 Modcase?
A: No, the accs in the basic set are sold together, the basic set contains the following 4 pieces:1. TPU Case2. Metal stand3. Silicone Belt4. Travel CoverBut the accessories of other sets can be sold separately (such as cooling fans, hub and power bank)
About Wall Charger
Q1: It can't charge my phone.
A1: 1. As the battery approaches full capacity, the device intelligently transitions to a slower charging rate to ensure battery longevity and safety. A reduced charging speed during this phase is expected and entirely normal.2. Debris may be present within the charging port or socket. We recommend using a toothpick or SIM card needle wrapped in cotton for gentle cleaning. Exercise caution during the cleaning to prevent damage.3. For troubleshooting, kindly test the charger with alternate devices or cables. This will help ascertain if the issue is with the charger itself or other components.
Q2: The charger isn't compatible with my outlet.
A2: Upon unboxing the CH6504/CH4504 charger, you will find the EU adapter pre-attached to the plug. For optimal usage in other regions, please carefully detach the EU adapter and select the appropriate adapter for your locality.[This Q&A only available for CH6504&CH4504 chargers.]
About Wireless Charger
Q1: It doesn't supply power to my device.
A1: To assist you in resolving this issue promptly, please follow the steps outlined below:1. Ensure your phone or device is properly aligned with the wireless charging pad. Misalignment with the pad's induction coils may result in charging issues.2. Check that the wireless charger is correctly connected to a power source and that the power outlet is functional.3. Ensure the power adapter you're using is compatible with the wireless charging pad and provides sufficient power for charging.4. The thickness of phone cases or any metallic elements on them can interfere with wireless charging. Try removing the case and ensure there are no other obstacles between the device and the charging pad.5. Check if your device has any available software updates, as some updates might address wireless charging issues.6. Overheating of either your device or the charging pad can automatically halt the charging process to protect the battery and electronic components. Ensure the charging environment is cool and avoid charging under high-temperature conditions.I hope this helps! Let me know if you need any further assistance.
Q2: The charging speed is slow.
1. Wireless charging, while convenient, may have a marginally lower efficiency compared to its wired counterpart due to the energy transmission via electromagnetic fields. Some energy loss is inherent during this electromagnetic conversion. To optimize the charging experience, we recommend employing a wall adapter rated at 18W, 20W, or higher that is compliant with fast charging protocols.2. As the battery approaches full capacity, the device intelligently transitions to a slower charging rate to ensure battery longevity and safety. A reduced charging speed at this phase is anticipated and entirely standard.3. Contaminants or foreign objects inside the charging port might impede the charging process. For effective cleaning, use a toothpick or SIM card needle wrapped in cotton. Please approach the cleaning task with caution to ensure no damage is inflicted.
Q3: Is it normal for the device to heat up while charging?"
When the wireless charger is working, it will wirelessly transmit electric energy to your mobile phone through a magnetic field. During this process, some energy will indeed be converted into heat, so heating during charging is normal and inevitable.Please don't worry, our products have taken this into consideration during the design and production process, and follow strict quality and safety standards to ensure that the heat generation is completely within the safe range.If you feel that the device is very hot. Would you mind checking that the placement of the phone is centered on the charger while charging?The efficiency of wireless charging depends largely on the alignment accuracy between the phone and the charger. If the position is misaligned, the charging efficiency will decrease, which will increase the energy loss and cause excessive heat generation.Therefore, I suggest that you try to ensure that the phone is accurately placed in the center of the wireless charger when charging, which will help improve charging efficiency and reduce heat generation.
---About Video Cables
Q: Why is there no signal output after connecting the video cable?
A:1. Check if the video interface is loose and ensure you have selected the correct display input on your TV or monitor.2. Adjust the external monitor to the appropriate resolution/refresh rate. Try setting it to 1080p@60Hz to see if it displays correctly.3. Excessive adapters (e.g., HDMI Switch) can cause signal attenuation, preventing signal output. If you need to connect an HDMI Switch, it's recommended to use video cables shorter than 2 meters on both ends.4. If you have other devices, try using them to see if they work normally.5. If you encounter a black screen, the output resolution/refresh rate might exceed the specifications of the video cable.
---About Audio Cables
Q1：Why is there no sound or poor sound quality after connecting my device?
A1：1. Please clean the port and try other device or unplug and replug.2. If you have other devices, please try using other devices to see if it works properly.3. Please tell us the brand and model of the device you connected, and we will feedback it to the technicians for targeted inspection.
Q2: There is no sound and the device cannot be recognized.
A2:1. Some mobile phones need to manually turn on the OTG mode to listen to music through the USB-C port. Please make sure you have turned on the OTG mode of your phone.2. Choose the correct audio playback channel.
---About Charging Cables
Q1: This charging cable cannot charge my device.
A1:1. Please try using a different plug with the charging cable to see if it charges normally.2. Try using this cable to charge another device and check if the charging function is working properly.If the above methods confirm that the data cable is damaged, please contact our customer service team for assistance.
Q2: It does not support fast charging.
A2:1. If the phone is about to be fully charged, the device will choose slow charging to protect the battery, so it is normal for the charging speed to be slower at this time.2. There may be foreign matter inside or in the socket. Please wrap cotton with a toothpick or SIM card needle to clean the inside of the socket. Pay attention to being gentle throughout the cleaning process.3. Please ensure that the charging protocol of your device and charger is consistent with the protocol supported by the cable.If you have other devices or chargers, try using another device to see if it works so you can troubleshoot the issue. If the replacement charger still works, there may be an abnormal problem with the agreement between the phone and the charger.
A1: Please do not worry, we specially considered the effect on the Steam Deck air duct when designing this transparent case.
The position of the opening is carefully selected to directly align with the air intake of the fan, which can shorten the air flow path and increase the air circulation speed, thereby accelerating the heat dissipation process. This design helps to remove the heat from the surface of the heat-conducting copper tube inside the Steam Deck faster, improving the operating efficiency of the device.In order to keep the original heat dissipation air duct of the equipment unaffected, we used pre-cut silicone grease inside, and reserved a place for the original air intake. This ensures that the function of the original air intake is not disturbed, thus ensuring the air flow inside the device.
A2: Please do not worry, we installed a 50-mesh dust filter on the fan to cover the hole, which can prevent dust particles with a diameter of about 300 microns.This mesh is typically used to keep larger airborne particles such as dust, pollen, and other impurities from entering the fan area while ensuring good airflow and cooling.In addition, we also recommend that you clean the dust filter regularly and avoid using it in a dusty environment.
A3: The perforated design behind the clear case is precisely designed to maximize air flow, thereby effectively dissipating the heat inside the device.If Using with other protective cases and silicone cases, etc., may block these cooling vents, interfere with the thermal management of the device, and may reduce the performance of the device.Therefore, we recommend that you use this clear case alone to get the best Excellent device protection and heat dissipation.
A1.After installing the button, first, check whether there is a gap between the button and the buckle and whether it can be pressed and rebounded normally.If there is a gap that can be pressed and rebounded normally, continue to install.If there are no gaps, proceed as follows:1) Loosen the button screw for 2-3 turns. This method can make the space inside the button bigger, but it will make the whole button feel loose.2) Add a gasket of M3 or M4 size to the yellow nut (the size of the gasket is about 5-6mm in outer diameter, 3.2mm in inner diameter, and 0.5mm in thickness. You can also trim a gasket with harder cardboard according to this size) , this method increases the pressing space at the other end by raising the nut.3) Slightly loosen the back cover screws near the stuck button for 2-3 turns. For example, if R4 will be stuck, loosen the three screws closest to R4. This method can increase the pressing space, please be careful not to screw it too loosely.
2. Check if there is a gap at the top, because the gap is caused by deformation, and deformation may also cause the button to get stuck.If there is no gap, continue with the installation. If there is a gap, remove the thermal grease and reinstall it.
A2. The transparent case is the same size as the original back cover. If you choose a lower or medium button , it is compatible with all JSAUX protective cases.
A3. That is normal, the thermal grease conducts heat from the Steam Deck circuit board. In addition, because the aluminum itself has good thermal conductivity, it will be hotter than other areas when touched, so be careful not to touch it to avoid being burned.If you still feel too hot, you can also remove the inner thermal grease.
A4. It will not affect the original heat dissipation of the Steam Deck. Because the air inlet and outlet of the steam deck heat dissipation are separate heat dissipation pipes, and the thermal grease will not block the heat dissipation channels.
A5. It cannot be put into the original valve carrying case and JSAUX-BG0102 carrying case, but it can be put into JSAUX shoulder bag-BG0105 or carrying case-BG0106.
A6. Actual colors may vary. This is due to computer monitors & screens displaying colors differently and everyone can see these colors differently.
表紙について
バックプレートの通気口について
⚠️注記:
1. Replacing the cover of the Steam Deck involves a significant amount of work. The replacement process takes about 3-5 hours and is very difficult. We recommend that you find professional maintenance personnel to do it.
2. For information on changes to the overall device repair policy resulting from the disassembly, please refer to the official information provided by VALVE.
3. To minimize the risk of damage, please discharge the Steam Deck battery to below 25% before disassembly.
4. Before disassembling, please completely power off the Steam Deck and unplug all cables. Please follow the anti-static safety operation rules, such as washing hands before disassembling the device, wearing anti-static gloves, wearing clothes that are not easy to generate static electricity, and maintaining indoor humidity.
5. If you installed a Micro SD card, make sure to remove it before disassembling the Steam Deck.
6. If you use a screen protector on your screen, please remove the screen protector before disassembly.
7. Avoid touching other internal components of the device as much as possible. Please properly store the original parts and screws that have been removed.
8. For more detailed disassembly tutorials, please refer to the tutorial on the official website of JSAUX: https://jsaux.com/pages/pc0108-installation-tutorial
A3. The PC0108 front cover is made of frosted translucent ABS+PC material, and the specifications and dimensions are the same as the original front cover.
A4. Yes, the size of the PC0108 transparent front cover is the same as the original front cover, so the compatibility of the PC0108 is the same as that of the original Steam Deck cover, and both can support various types of JSAUX and third-party protective cases.
A6. The 4 transparent customizable slides included in the packaging are intended for customizing RGB patterns.
Video version installation tutorial: https://www.youtube.com/watch?v=d7MG3NSLaFU
1. Cut a piece of cardboard or any other material into your desired shape to be used as a paint mask.2. Apply double-sided tape to the back of the paint mask, then affix it to the transparent customizable slide to secure it in place.3. Spray black paint onto the transparent customizable slide, and allow it to dry for approximately 1 hour.4. After the paint has dried, gently peel off the paint mask to complete your custom design.
RGB照明効果を調整する必要がある場合は、 OpenRGBの公式サイトにアクセスしてOpenRGB 0.9をダウンロードしてください。注: 📢
A1.The main difference between the two products is the number of interfaces and parameters, as follows:
12-in-1 RGB docking station has 12 functional ports, including:1* HDMI port (4K@120Hz), 1*DisplayPort(4K@120Hz),2*USB-A 3.2 (10Gbps ), 1*USB-A 2.0(480Mbps ),1*Gigabit Ethernet port, 1*USB-C PD port, 1*3.5mm audio interface,1*IN:USB-C,1*TF card slot(480Mbps), 1*SD card slot(480Mbps) and 1*USB-C 3.2 port(10Gbps ,！！Only supports data transmission and does not support video output).8-in-1 RGB docking station has 8 functional ports, including:1* HDMI port (4K@120Hz), 2*USB-A 3.0(5Gbps), 1*USB-A 2.0(480Mbps),1*Gigabit Ethernet port, 1*USB-C PD port, and 2*USB-C port(5Gbps ).
A2. 1. Please slightly press the middle part of the bracket, then the bracket would eject automatically, which could be adjusted to the proper size for your device.
2. When the bracket needs to be retracted, press the middle part of the bracket again.
A5. To use OpenRGB to customize RGB lighting effects, please follow the steps below:Step 1, start the OpenRGB software on your Windows or Linux device.Step 2, Connect the JSAUX RGB Dock to your device using the provided USB-C cable. Make sure to connect it to the "IN: USBC" port.Step 3, click "Rescan Device" in the software to detect and load your dock. Once loaded, you will see your dock information displayed in the upper left corner of the software window, such as "JSAUX RGB Docking Station.Step 4. Navigate to the "Mode" section to choose from different RGB light effect modes. Available modes typically include "Direct", "Breathing", "Rainbow Wave", "Spectrum Cycle", "Stacking" and "Race Cycle".Step 5, you can adjust the speed, direction, and brightness of the selected light effect according to your preference. Experiment with these settings until you achieve the desired RGB lighting customization.
📢注意: ROG Ally の高性能 30W モードをより快適に体験するには、100W 充電器の使用をお勧めします。
A4. 1. You can modify the resolution in desktop mode or game mode (Steam Deck version 3.3.2 and above)
2. It is recommended that after connecting the monitor, only the monitor should be used as the main playing screen, both "Enabled" and "Primary" under "Laptop Screen" should be unchecked.This will provide a better gaming experience and also reduce the power consumption of the console screen.
3. If you need a split screen experience, we also recommend separating the two screens, otherwise, there will be a screen overlap situation.(At present, due to Steamdeck system bug, so there is no way to split the screen to put the icons of two screens on one screen)
A2.If the SSD cannot be recognized after receiving the products, please open the cover of HB0604 after powering off to check whether the SSD is correctly stuck in the slot.
Please unplug the SSD and reinsert it into the slot. (Be sure to plug and unplug the SSD after the power is off, otherwise the SSD will be damaged!)
A3. As Steam OS system does not support automatic recognition of external SSDs after startup, so you need to click on the external SSD in the bottom right corner of desktop mode to "Mount and Open" it each time before the library file can be loaded in the game platform.It is recommended to format the SSD first, enter the Steam platform and add the library folder, then download and use our provided auto-mount script so that the SSD will be automatically loaded every time the system is booted.JSAUX technical team has prepared a script that will automatically mount the SSD after installation, please download it from the "DESCRIPTION".
A4.For games that have already been running on Steam Deck internal storage, it is recommended to re-update or download the game to the external SSD, because the background data of the games that are already running on this computer may still be stored on this computer.
If they are directly moved to the SSD, it may cause can not operate.
注📢:
A5. Troubleshooting steps:
1.Check proper HDMI cable connection to the display or PC’s HDMI port.
2.Ensure the use of an HDMI cable version 2.1 or higher.
3.Confirm connection of the PD charger to the product.
A1. Please make sure your device and docking station properly connectedIN: The USB-C port can only be used for connecting devices, not for charging.PD: USB-C port can only be used for charging.If you connected the charger to the IN:USB-C port, there will be a slow charging prompt.
A3. No.Each USB-C port has its own function and cannot be mixed.For example，OmniCase 2 and OmniCase 2 Pro are equipped with two USB-C ports:IN: The USB-C port is only used to connect your host device, and the PD: USB-C port is only connected to a charger to power the device. Maximum support for 100W power supply.Note: OmniCase 2 Pro has one more USB-C 3.0 port than OmniCase 2.This USB- C 3.0 port only for connecting other external devices such as handles, keyboards, external hard drives, etc.(please do not connect it to the host device/power supply)
A1. The primary distinction between the two docking stands lies in their interfaces and parameters:8-In-1 USB-C Phone Docking Stand with Phone Holder includes:1*HDMI port (4K@30Hz)3* USB-A 3.0 ports (5Gbps)1*USB-C PD port (supporting up to 60W)1*3.5mm audio interface1*USB-C port1*TF card slot (5Gbps)1*SD card slot (5Gbps)5-in-1 USB-C Phone Docking Stand with Phone Holder includes:1*HDMI port (4K@30Hz)1* USB-A 3.0 port (5Gbps)2* USB-A 2.0 ports (480Mbps)1*USB-C PD port (supporting up to 60W)1*USB-C port.
互換性あり:
📢注記:
A2. The transparent back plate is the same size as the original back cover. If you choose a lower or medium button , it is compatible with all JSAUX protective cases.Note: if the SD with jsaux back plate wears a protective case, which would cause the SD to accumulate heat so as to affect heat dissipation function of the back plate to some extent,(as most protective cases on the market do).No worries, the SD primarily relies on copper pipes and fans for active cooling, so the impact will not be significant.
A4. With regard to cooler fan noise, at a distance of 25cm from the cooler fan,When the fan is at half speed, the noise level: 44-46DBWhen the fan is at maximum speed, the noise level: 48-50DBAt a distance of 15cm from the fan,When the fan is at half speed, the noise level: 44-48DBWhen the fan is at maximum speed, the noise level: 50-53DB
A5. Due to the limitations of the logistics provider, the Power Bank Kit & Ultimate Kit can only be shipped to the following countries and regions(we are still looking for a better solution), we are sorry for the inconvenience.
USA / UK / Germany / Austria / Canada / Belgium / Czech Republic / Denmark / Estonia / Spain / Finland / France / Greece / Hungary / Italy / Lithuania / Luxembourg / Netherlands / Poland / Sweden / Slovenia / Slovakia / Portugal / Latvia / Bulgaria / Romania / Croatia / Ireland
A6. 1. Clean the surface of the product to be pasted before using the adhesive sheet;2. Do not pull hard immediately after pasting, it is best to wait for a period of time before fixed use;3. The back glue of the adhesive sheet does not support electroplating, silicone, leather and other materials or other uneven product surfaces;4. The maximum weight supported by the adhesive sheet is <300g and heavier products may fall off.
ROG Ally Xの場合:
RGB冷却ファン GP0202:
パワーバンク PB6501:
ROG Allyの場合：
A4. 1. If you don not add a travel cover, it fits the BG0105A shoulder bag and BG0106A carrying case.2. When the travel cover is mounted, only BG0105A shoulder bag can acommodate it.
A9. No, the accs in the Basic set are sold together, the Basic set contains the following 4 pieces:1.Protective Case2.Travel Cover3.Fixed Block with short velcro4.Fixed Block with Long VelcroBut the PB6501 Power Bank in the Power Bank Kits can be sold separately
A10. Due to the limitations of the logistics provider, the Power Bank Kit & Ultimate Kit can only be shipped to the following countries and regions(we are still looking for a better solution), we are sorry for the inconvenience.USA / UK / Germany / Austria / Canada / Belgium / Czech Republic / Denmark / Estonia / Spain / Finland / France / Greece / Hungary / Italy / Lithuania / Luxembourg / Netherlands / Poland / Sweden / Slovenia / Slovakia / Portugal / Latvia / Bulgaria / Romania / Croatia / Ireland
A11. For Install: Start by placing your ROG Ally gaming device underneath the protective shell, then secure the top part. Please note that during installation, the protective shell might slightly obstruct the buttons, and you may need to apply some force to ensure a snug fit.For Remove: Begin by removing the protective cover from the top. It may be snug around the buttons, and you may need to exert some force to push it through the buttons. Then, remove the protective cover from the bottom.
📢注意:
A1.
1)After receiving the package, please promptly unpack it and carefully inspect the screen for any visible physical damage such as cracks, scratches, or breakage.
Tip:You can examine the anti-glare screen under different lighting conditions.
2)According to the item information provided in the USER GUIDE, thoroughly verify the quantity of the products received. If any accessories miss, please refrain from installing the GP0300 anti glare screen and contact JSAUX’s customer support for assistance asap.
3)Please strictly follow JSAUX’s installation tutorial for the anti-glare screen GP0300. Connect it to the Steam Deck as instructed, installation finished, power on the screen, and check the touch sensitivity and display to ensure proper functioning of the screen.
A6. https://jsaux.com/pages/gp0300-installation-faq
A4. It is completely normal for slight discoloration to occur after using white silicone covers for some time. The speed and extent of this change may be influenced by various factors, but rest assured, it will not affect their regular use.To slow down the discoloration process, you may consider storing the grips in an area not directly exposed to sunlight and regularly cleaning them to prevent the buildup of contaminants.
注記：
A6.1.CH4504 comes with EU/UK charger while CH4502 does not.2.The length of CH4504 is 10 FT while CH4502 is 5 FT long.3.The output of CH4504 is 5V⎓3A, 9V⎓3A, 15V⎓3A, 20V⎓3.25AAnd the output of CH4502 is 5V⎓3A, 9V⎓3A, 15V⎓3A, 20V⎓2.25A.
A4. 1. Place the base of the bracket into the cup holder in the car, hold the bracket with one hand, and use the other hand to turn the knob on the base clockwise to tighten the knob until the bracket is steady.2. Adjust the transverse and longitudinal axles on the bracket until the phone clip is in the right position.3. Open the phone clip and fix the phone to use it normally.
1. Make sure you are using the FlipGo Pro version and successfully connected to your laptop. Because the non-Pro version does not support UltraViews mode.
2. Wait for the screen to light up and verify the screen mode. If it is not UltraView mode, please click the display switching button on the left side of FlipGo to switch to UltraView mode.(Note:USB-C port and Mini HDMI port both can support UltraView mode.)
Please refer to the video for details:
For mac
●If you are using the Pro version, please install and enable the DisplayLink driver first, and then use a USB-C cable to connect the DisplayLink port (marked double rectangles overlapping) and your laptop. Since Macbook only supports SST, you need to use DisplayLink to achieve a dual-screen extended display.
●If you are using the Standard version or the Touch version, please use the following method:
Method 1:The laptop should be connected to the DP port (marked D-shaped) and HD1 (Mini HDMI) port at the same time to achieve a dual-screen extended display.
Method 2:The laptop should be connected to the HD1 (Mini HDMI) port and HD2 (Mini HDMI) port at the same time to achieve a dual-screen extended display.
●After the connection is successful, you can go to "System Preferences" -> "Display" to view FlipGo’s settings.
For Windows
●Please use a USB-C cable to connect the DP port (marked D-shaped) and your laptop. (Note: The FlipGo Pro version only supports mirroring mode when using the HDMI port.)
●If you are using the Pro version and connected to the DisplayLink port (marked double rectangle overlapping), please install and enable the DisplayLink driver.
●If you are connecting to the HDMI port.The laptop should be connected to both the HD1 (Mini HDMI) port and the HD2 (Mini HDMI) port for extended display
●After the connection is successful, in Windows, right-click on the desktop, select Display Settings, and then select Extensions.
Please check it here.
● Power supply problem:Please use the included power (PD 65W )supply to power FlipGo.
● DisplayLink problem (Only for Pro version):If it is connected to the DisplayLink port (marked double rectangles overlapping) , please install and enable DisplayLink. You can check whether the screen is turned on in the DisplayLink settings.Click here to download DisplayLink.
● Connection cable problem:Check whether the HDMI to Mini HDMI or USB-C to USB-C cable is firmly connected, and try changing a cable to eliminate the cable problem.
● Laptop does not support video output:Please check whether your USB-C port supports DP Alt mode. It is recommended that you contact the device manufacturer to confirm.
● Display setting issues:On the connected device, check the display settings to confirm that the portable screen is detected and set to extended or mirrored display.In Windows, you can right-click on the desktop, select "Display Settings", and confirm the display status of FlipGo in the settings.In Mac, you can go to "System Preferences" -> "Display" to view FlipGo’s settings.
If the above checks cannot solve the problem, there may be a hardware failure in the portable screen or the connected device. You can try to connect the portable screen to other devices for testing to eliminate faults in the portable screen or the device itself.
Due to Apple system limitations, macOS does not enable its Retina-based high pixel density mode when connecting to a non-4K third-party screen.
1. It is recommended to use the default resolution.2. Download the free version of BetterDisplay 2 to adjust HiDPI. When connected to the USB-C1 port, installing the free version of BetterDisplay 2 can unlock other clear resolution combinations.Note: When connecting to the DisplayLink port (marked double rectangle overlapping), additional HiDPI options cannot be enabled due to DisplayLink limitations.
Click here to download BetterDisplay 2
Please connect to the DP port(marked shape of a D). After installing the free version of BetterDisplay 2, you can unlock other clear resolution combinations.
Note: When connecting to the DisplayLink port (marked double rectangle overlapping), due to DisplayLink limitations, additional HiDPI options cannot be enabled.
1.Use the included full-featured USB-C cable to connect the FlipGo’s DP port(marked shape of a D) and your computer USB-C port.(Note: HDMI port only provides video signal transmission and cannot realize touch function)2.Press "Win+R" to open theRun dialog, enter "shell:::{80f3f1d5-feca-45f3-bc32-752c152e456e}" and press Enterkey to bring up the tablet settings interface.3.Or you can also access the tablet settings page through the Control Panel (for devices equipped with a touchscreen only).Search for ’Control Panel’ in the search bar > Hardware and Sound > Tablet Settings.4.In the display section, select "FlipGo-A1," click "Settings," and then choose "Touch Input."5.Follow the on-screen instructions to designate the current screen as the touch screen, then lightly press the Enter key.
For Mac
The Mac system does not natively support touch. The touch function is implemented through a simulated trackpad. You need to move the cursor to the position of the touch screen to obtain a simulated touch experience.1.Use the included full-featured USB-C cable to connect theFlipGo’s USB-C2portand your computerUSB-C port.(Note: HDMI port only provides video signal transmission and cannot realize touch function)2.Open Settings > Display > Arrange Displays, then relocate the menu bar to FlipGo.3.Move the cursor over to the desktop displayed on the FlipGo.
Click here for more setting details.
★HDMI cannot realize touch function signal transmission, because HDMI only provides video signal transmission, please connect the laptop through a USB-C cable.
When FlipGo is not connected to an external power, due to insufficient power from the laptop power supply port (especially when the battery is low), FlipGo will limit the screen brightness to 10% and disable other functions in order to ensure basic display requirements. For a better experience, we recommend you use an external power supply of 65W or higher to power the FlipGo.
And JSAUX takes customer feedback very seriously. If you would like to be able to adjust the brightness without being connected to external power, please let us know.
The menu button uses a pulsator button, which needs to be pressed in place to call out the menu. 1-Press the menu dial to open the OSD menu, then press the power/back button briefly to return.2-Move the dial up and down to adjust the selection box position/adjustment value.NOTE: When not in menu mode, turn the dial to adjust brightness.
Please go to our manual page -choose “4 different stands” to get the usage guide. There will be tutorials on how to use our four different brackets.
For MacWhen connected (the logo is in the shape of a D), adjust the rotation of FlipGo in macOS system preferences;When connecting the DisplayLink interface (the logo is a double rectangle overlapping), adjust the rotation of FlipGo in the DisplayLink Manager.For WindowsAccess Windows Settings, navigate to Display Settings, and adjust the rotation angle accordingly.For reference:
Our portable screens can support devices equipped with DP Alt Mode (Type-C video output function). However, we do not recommend using it with handheld consoles (such as Steam Deck, Switch), smartphones, tablets, etc. Because these devices may have display limitations (such as the inability to customize the output resolution, the inability to set rotation, and the inability to support MST), compatibility issues may occur during connection (such as abnormal display, distorted images, or even the inability to output the display at all).
Barring any unforeseen circumstances, our current order processing time is 2-4 business days. If your product doesn't meet the standard for shipping within 3-5 business days, there would be an estimated dispatch time clearly statement on the product page before making your purchase.Once your order is ready to ship, you'll receive a shipping notification email that includes a tracking link.Allowing 7-12 Business days for delivery after your parcel has been shipped. (This excludes pre-sale items.)
Tracking your parcel is easy and convenient with three options:1. Via Email Notification: If you've created an account and subscribed at www.jsaux.com, you will automatically receive a shipping notification email containing a direct tracking link. Simply click on the tracking number in the email to monitor your parcel's journey.2. Through Your Account: Log in to your account on www.jsaux.com, locate your order, and click on the tracking number. This will take you to the tracker where you can keep an eye on your parcel's progress.3. Using 17Track: Alternatively, you can check the shipment status by visiting https://www.17track.net/. Enter your tracking number there to access real-time tracking information.Choose the method that suits you best for a hassle-free tracking experience!
Orders above $50 are free shipping, while orders under $49.99 will be charged $6.99 as shipping cost.
JSAUX is committed to providing fast and efficient delivery services to our valued global customers. However, please be aware that certain shipping restrictions may apply to specific products or destinations due to various factors, including local and state regulations, hazardous materials, oversized or unusually shaped items, and specific address types like military addresses (APO/FPO) and some islands that may pose delivery challenges for certain carriers. The delivery can't be processed if your order condition fits above.We will email you timely and offer you some solutions.Regrettably, we are unable to ship parcels to the following countries and regions due to logistical limitations:Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bhutan, Bosnia & Herzegovina, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, China, Christmas Island, Costa Rica, Côte d'Ivoire, Djibouti, Egypt, El Salvador, Ecuador, Falkland Islands, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Iceland, Indonesia, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Liechtenstein, Maldives, Martinique, Mauritius, Moldova, Monaco, Montenegro, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Oman, Pakistan, Paraguay, Rwanda, San Marino, Senegal, Serbia, Seychelles, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, India, Uzbekistan, Vanuatu, Vatican City, United States (including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).We appreciate your understanding, and please feel free to reach out if you have any questions or need assistance with your shipping inquiries.
JSAUX is not responsible for any custom and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Sorry, but we currently do not offer the option for expedited shipping or choosing the last mile courier.We have established partnerships with specific logistics providers. Once we dispatch your package from our warehouse, it will be delivered to your country by these logistics partners, and then forwarded to the local courier for the final journey.The shipping channel is determined, and therefore, we may not be able to change the local logistics provider for you.
For orders originating in the United States, your items will be shipped from our US warehouse. However, in some cases, they may also be shipped from China, depending on product availability in our warehouses.For orders placed within EU countries/regions, your parcels will be dispatched from our Czech warehouse. Similar to US orders, there's a possibility of shipment from China if the product is not available in our Czech warehouse.For orders from all other countries/regions, your items will be shipped from our local warehouse(China mainland).If you have any queries or require further clarification, please don't hesitate to contact us prior to placing your order.
The invalid or blank of your tracking link is due to a high volume of packages currently at the courier station. Our logistics provider needs some time to scan and upload the package information. We kindly ask for your patience and suggest waiting for up to 48 hours for the tracking information to be updated.
We completely understand the frustration and concern that comes with missing parcels, but please rest assured that we are here to assist you in resolving this issue.1. Start by reviewing any messages or phone calls you may have received from the courier. Additionally, inspect your front door, porch, or any designated 'safe places' around your property, as the courier may have left the package there.2. It's a good idea to reach out to your roommates, family members, and neighbors to see if anyone else might have mistakenly received or picked up your parcel.3. Sometimes, the courier might mark a package as 'delivered' when it's shipped, and the actual delivery may take a bit longer. It's possible that your package is still on its way.If, after these steps, you are still unable to locate your parcel, please don't hesitate to reach out to our Customer Support team. They will be more than happy to investigate the situation further and guide you through the necessary next steps to ensure your parcel reaches you as soon as possible. Your satisfaction is our priority, and we are here to help in any way we can.
Hearing this news is truly disheartening.We kindly request your cooperation in following the instructions below so that we can assist you in resolving the issue promptly:1. Please open the packaging box. Is the internal packaging of the product damaged?2. Open the inner packaging of the product. Are there any visible scratches or damage on the product's surface? Has any product gone missing?3. Test the product you received to check if it functions as expected.If you have received a damaged parcel, please take a picture of the broken parcel and contact our customer service team promptly. Your feedback is invaluable to us as we strive to make improvements.
You can return undamaged products for a refund within 15 days of purchase, no matter the reason. Once we receive your returned item in our warehouse and inspect it, we'll initiate the refund process.Please keep in mind:-Include all accessories in the return.-Keep the original packaging.-Provide proof of purchase.-Make sure your items meet these requirements; otherwise, we may not accept the return.The refund guarantee is valid for either 7 or 15 days when you receive the parcel, depending on the tracking information's delivery date. It is not possible to process a request for a refund for non-quality issues for items that have expired this 7 or 15 days window. 📢Note: 1. Due to the unique nature of the FlipGo Monitor product, it does not qualify for our standard hassle-free return policy.Please consider this before making your purchase.For detailed information about the return policy for the FlipGo Monitor, please refer to the "NOTICE TO USER" section on the product page.2. We reserve the right to refuse returns for products that have already been used.3. For non-defective items, we’re currently only able to provide free returns for US Jsaux members, so if you're not from the US the refund won't cover any shipping and handling fees. You'll need to cover the return shipping expenses yourself, as shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Returned items must be unused and in sellable condition. Please keep all original packaging elements (tags, strap ties, protector film, clear polybag) intact, and use the original shipping box for return.We reserve the right not to issue a full refund if products have been customized or have been used, damaged, or tampered with (unless they are faulty).If you receive a damaged or defective product, please contact Jsaux Customer Service within 24 hours.All returns must be authorized by our team; unauthorized returns may not be processed.
1.Please contact the Jsaux customer service team by email at official@jsaux.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.Please include the following information:-Order number-Proof of purchase (invoice or screenshot or order)-Reason for return-Video or photo of the faulty product (if applicable)-Complete delivery address2.Please consider using a shipping service that provides tracking, or the prepaid shipping label to mail the package (if applicable).3.Properly pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.4.Jsaux will process refunds within 3 business days after receiving the returned item(s). The refund will be credited back using the same method as when your initial order was made. Refunds may not appear on your credit card statement until the following billing cycle .For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.Note:All returns must be pre-authorized by our team - any unauthorized returns may not be processed.
For products with manufacturing defects:Jsaux covers the shipping fees. Simply contact our customer service team to initiate the return process. We'll send you a prepaid shipping label via email. Print it and use it to return the items to Jsaux hassle-free.For products without manufacturing defects:Free returns are available exclusively for US Jsaux members. If you're not in the US, you'll need to handle the return postage expenses, and we recommend using a tracked service for added security.
Currently, we do not have an exchange support available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.Please refer to our Returns Guideline for instructions on how to return your product.
Warranty Process:To request a Warranty Service within the warranty period, please first contact the support team for warranty check. You must provide:·Sufficient proof or purchase must be provided.·A description of the defect must be provided in order to issue a warranty claim.·If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).·You may need to return the item for quality inspection.We will determine the problem and the most appropriate solutions for you. Please keep the packaging your product arrived in or packaging providing equal protection, so that you have the required packaging available in the event of a return.Valid Proof of Purchase:·Order number from online purchased made through JSAUX’s authorized resellers.·Sales invoice.·Dated sales receipt from an authorized JSAUX reseller.Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Shipping Costs Must Be Covered by Buyer in the Following Situations:·Returning products for any reason other than a proven defect.·Warranty claims on items taken outside the original country of purchase.·Returning items claimed to have defects but found by JSAUX quality control to be in working condition.·Returning defective items in international shipping.·Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
After you complete your checkout, you’ll receive an order confirmation email of your order. Please verify the accuracy of both the shipping address and product information. We have a cancellation and modification window of 8 hours from the completion of your payment. If you need to change or cancel your order, please contact the JSAUX Support Team and provide us with your order number ASAP. All orders (excluding pre-sale orders) are processed within 2-4 business days after the order is confirmed. Please note that orders are not shipped or delivered on weekends or holidays.We are committed to providing you with excellent service during your JSAUX shopping experience.
The order confirmation email will be automatically sent to the email address you used for shopping on www.jsaux.com after you complete your checkout. If you do not receive it, please ensure that you are logged into the correct email address and check your mailbox's SPAM or other folders.
The payment options that we accept are: AMEX, Apple Pay, Google Pay, PayPal, Mastercard, VISA, Shop Pay and Union Pay.
These might be pending charges that should disappear within 72 hours. Please rest assured that no extra money has actually been deducted from your account for these pending charges.If it has not disappeared after 72 hours, please contact your payment bank for details.
If you created an account and subcribed to www.jsaux.com, you can log into your account and go to your "ACCOUNT" page. You will see the whole history of your orders since the account has been activated. You can check the shipping status and tracking number there.
It's easy, here are the different stages.1.Paid: Your payment is processed, and the order is successfully placed.2.Unfulfilled: Your order is in line to be processed. No worries, our team is reviewing your order and preparing it for shipment.3.Fulfilled: Your order has left our warehouse and is en route to you. At this point, a tracking number will be available on your order page. Simply click on it to track your parcel's journey.4.Archived: Your order has been fulfilled and is securely recorded in our system.5.Delivered: Congrats! Your parcel has been successfully delivered. We hope you enjoy your digital life with JSAUX products!
If you need an invoice, just contact our support team and we can sort that out for you ASAP!
Please go to the following link and then register an account, then activate your jsaux account.https://jsaux.com/pages/members
ポイントを獲得する方法は複数あります: 1. 登録するだけで400ポイントゲット！ 2. www.jsaux.com でのお買い物ごとに 10 ポイントを獲得できます (購入をキャンセルした場合、獲得したポイントはアカウントから差し引かれます)。 3. ソーシャル メディアでフォローして「いいね！」すると、ポイントをさらに獲得できます。 4. お誕生日を一緒にお祝いしてポイントをプレゼント！ヒント: ポイントを最大限に獲得するには、jsaux.com の右下にある「REWARDS」アイコンをクリックし、ポイント プログラムを調べて、さらに多くのポイント獲得のチャンスを探してください。
It's easy!You can use your points to redeem reward coupons through the Jsaux Rewards widget located on the bottom right of the website. There are four different rewards available to redeem - $5, $10, $20 and $50 vouchers - which can be used on your future order.
Unfortunately, your JSAUX Points will expire 12 months from the day they were earned. You'll receive a notification 30 days before the expiration date. We recommend using them promptly to make the most of your rewards.
JSAUX Points and Gift Cards are linked to your account and cannot be shared. For the best experience, please make purchases from the same account. We reserve the right to cancel orders if they are used by others.
Please allow a few minutes for us to process your activity and allocate your points. If you still do not see your earned points after some time, please don't hesitate to reach out to our customer support.NOTE: If you provided your birthdate but haven't received the points yet, don't worry. The points will be added to your account on your birthday.
All payments, including shipping costs, will be converted into points, with the exception of taxes.
Yes, you can use multiple gift cards on one order, as long as they belong to your account. Please note that JSAUX gift cards are non-transferable. JSAUX reserves the right to cancel gift cards and orders if used improperly.
Our Member's Day is on the second Wednesday of each month, during which we have specific products available for Flash Sales. First-come, first-served.
No, VIP level rewards are one-time only, and only for the highest level you reach at the time.For example, if you jump from LV0 to LV3, you'll receive only the LV3 reward—not the ones for LV1 or LV2. Likewise, if you reach LV4 later, there won’t be another reward.But reaching a higher VIP level still comes with real benefits. Each level gives you a higher points multiplier, meaning you'll earn points faster—and redeem gift cards sooner.
Q1. Any requirements to become a referrer?A1. No, anyone can become a referrer. No specific qualifications are needed. Just use your unique referral link to invite friends and earn rewards.Q2. Any requirements to be a referred friend?A2. Yes, the referred friend must be a new user, i.e. they have not registered on the site nor placed an order.Q3. Can I refer multiple friends?A3. Absolutely! There's no limit to the number of friends you can refer. The more friends you refer, the more rewards you can earn.Q4. Can I refer myself or create multiple accounts to get rewards?A4. No, self-referrals and creating multiple accounts to gain rewards are not allowed. It goes against the terms and conditions of the program and may result in the disqualification of rewards.
Q1. For referrer:A1.1. When someone makes a purchase using your referral link, you will receive a notification email titled "Your friend used your referral!"2. In the email, there will be a button labeled "Redeem now." Click on this button to access your store's Rewards page.3. On the Rewards page, you can proceed to redeem your earned rewards.4. Note: If a purchase is canceled or a product is returned by your referred friend, the corresponding rewards may be reversed or adjusted accordingly.Q2. For referred friend:A2.1. Referred friend enters JSAUX.com through your referral link;2. A small pop-up window will appear in the lower right corner of the website, enter Referred friend's email address in the pop-up window, and click the "Claim" button;3. The referred friend will receive an email containing an exclusive discount coupon;4. Enter the exclusive discount code on the payment page to enjoy the discount.Q3. If the referred friend didn't use the referral discount, will I still get rewarded?A3. Certainly! Regardless of whether the referred friend uses the referral discount, you will be rewarded if he successfully places an order through your referral link.
Q1. Can the Referral Rewards be shared with others?A1. ---For referrer, the discount is bound to your mailbox, and the discount can only be used by yourself;---For referred friend, your discount can be shared with your friends, please note that the discount can only be used once and has no expiration time.Q2. How do I track my referrals and rewards?A2. ---Tracking Referrals and Progress:Log in at the top of this page to track your referral progress. The referral dashboard will show if your friends have placed orders.---Notification of Successful Referrals:When your referred friend makes a successful order, you'll receive an email notification. The email will inform you that your friend has ordered and you've earned a reward.
Q1. Can referrer personalize the referral link?A1.Unfortunately, customization is not available.Q2. How long is the referral link valid?A2. The referral link doesn't have the expiration.
1. JSAUX retains the authority to suspend or conclude the referral program or a user's involvement at any point and for any cause.2. Should JSAUX detect any actions it deems abusive, fraudulent, or in violation of the Terms of Service, accounts could be suspended, and referral rewards may be voided.
Unfortunately just one discount code can be applied per order! Some of our discount codes are also limited to one use per customer, but you can always combine our discount codes with gift cards for extra savings!
Typically, our discount codes are intended for one-time use per order. However, there can be unforeseen circumstances that arise when completing an order, such as the need to cancel and make adjustments. This may result in the discount code becoming unusable for a subsequent order. If you encounter such a situation, please do not hesitate to contact our customer service team at official@jsaux.com, and they will be happy to provide you with a suitable solution.
We apologize, but we do not support price adjustments for purchases made before promotional events. The price at the time of purchase is considered final. We encourage customers to take advantage of our current promotions and discounts when making a purchase.
A4. No, All discounts cannot be combined except for gift cards.
A1. Quarterly rewards are evaluated every three months, and only affiliates ranked within the top 10 in terms of sales volume are eligible to receive rewards.
A2. The monthly sales reward consists of commission refunds, and commissions for each month are refunded to your registered account on jsaux.com at the beginning of the following month.
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