A1. Prime 会员服务让数百万美国亚马逊 Prime 会员能够直接从参与活动的在线商店购物，享受亚马逊一如既往的可靠体验——包括快速免费送货、无缝结账和轻松退货。当您直接在我们的网站上购物时，您会在符合条件的商品上看到“Prime 会员服务”按钮和亚马逊 Prime 配送承诺，这意味着该商品可享受 1-2 天免费送货和轻松退货。点击“Prime 会员服务”按钮后，您可以登录您的亚马逊账户进行结账，结账页面会预先填充您的付款和配送信息。下单后，您会收到一封订单确认邮件，之后还会收到一封发货确认邮件，其中包含订单发货时的追踪链接。如果您还不是亚马逊 Prime 会员，您可以立即注册并开始 30 天免费试用。

A2. 是的，您必须是 Prime 会员才能在参与活动的在线商店使用 Buy with Prime 购买商品。

A3. 当您决定在 jsaux.com 上购买 Prime 会员商品时，系统会提示您登录您的亚马逊账户。您的 Prime 会员资格验证后，系统会使用您存储在亚马逊账户中的首选付款和配送信息处理您的订单。

A4. 是的，Prime 会员可享受快速、免费送货、轻松退货和无缝结账等 Prime 会员喜爱的服务。

A5. 不可以，Prime 会员订单只能下单并运送至美国本土、阿拉斯加、夏威夷和波多黎各境内的地址。

A6. 选择符合条件的商品，然后点击商品页面上的“Prime 会员购买”按钮。结账时使用优惠券代码，折扣金额将从订单总额中扣除。

A7. 不可以。Amazon.com 礼品卡、JSAUX 提供的促销折扣或会员积分不能用作 Prime 会员下单的付款方式。Amazon.com 礼品卡仅可用于在 Amazon.com 及某些相关网站上购买符合条件的商品和服务，详情请参阅Amazon.com 礼品卡条款和条件。

A8. No, Buy with Prime doesn’t support subscriptions.

A9. There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.

A10. After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

A11. If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

A12. Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

A13. For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.

A14. Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• Other carrier-related delays

If you don’t receive your order in the estimated time frame, we recommend that you:

• Wait 48 hours to allow for unexpected delays.
• Confirm the correct shipping address in your order details.
• Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
• Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.

A15. For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more