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Coverage Details:
Screen Damage
Accidental Damage
Priority Technical Support
Plan details & FAQs >>>
📢Note: Please add this plan within 7 days of your FlipGo monitor purchase. Requests afterward cannot be accepted.


FlipGo Portable Dual Monitor
📢Save $40 on New Year! Valid on 13.5" & 16" FlipGo only.
(Note: No new customer or promo discounts on FlipGo and accessories.)

Valentine's Day Sale: Up To 50% Off
1. When is the event?
Feb 1st - Feb 17th
2. What benefits can I take advantage of?
✅Exclusive Discounts:
Most products already marked down!
✅Additional Savings🏷:

3. Are there any products that are not included in the discount activity?
Due to the product's unique characteristics, FlipGo Monitor and its accessories are not eligible for discounts.
4. How to use the discount?
Simply add your favorite products to the cart, and the discount will be automatically applied based on the promotion's settings
Note: All discounts cannot be combined except for gift cards.

⚠️FlipGo General Notices
- The FlipGo Touch version does not support UltraView modes.
- After opening the screen to 180 degrees, avoid applying force to bend it further, as this may damage the hinge.
- When your computer is updated to macOS 15, if you connect FlipGo using DisplayLink Manager, you may see a permission request popup each time you connect. Please note that this is due to macOS system requirements, not a product bug. Furthermore, JSAUX does not collect user information or upload data online.
- ⚠️Important Notice for FlipGo Pro Users with MacBook:
Due to stability issues with DisplayLink version 1.11, you may experience display anomalies. We recommend selecting an earlier version of DisplayLink that is compatible with your MacBook for a smoother experience. - The FlipGo touchscreen version has a glossy screen material.
⚠️FlipGo 15.6" Notices
FlipGo Pro 15.6":
Before use, please ensure that the drivers are installed on your computer.
➡️For Windows: Download Driver
➡️For macOS - M2, M3, M4 Series Chips: Download Driver
➡️For macOS - M1 Series Chips & Intel Processors: Download Driver
Note: If used without installing the driver, display issues may occur.
For any issues during installation, please contact our customer support team at official@jsaux.com.
--------------------------------------------
FlipGo Lite 15.6":
- Mac does not support dual-screen extended display through a single cable connection. We recommend using the FlipGo Lite 15.6" in UltraView mode when connected to a Mac.
- Does not support DisplayLink.
- The product packaging does not include a 65W USB-C charger or a USB-C to HDMI Adapter.
- For HDMI connections, we recommend using a PD charger of 20W or higher. Note: This does not support reverse charging for laptops.
- The included cable is USB 3.2, supporting resolutions up to 1920x1080@60Hz and 1920x2160@60Hz in extended mode.
- We recommend using USB 3.2 or higher versions, or Thunderbolt 3/4/5 cables that support video output. Users can choose suitable cables as needed.
⚠️Order Handling Notices
1. Receiving Instructions:
After purchasing items, please monitor the delivery status promptly. With our Signature Service, please receive the package face-to-face to ensure it arrives undamaged.
⚠️Please note:
---If the initial delivery attempt fails due to personal reasons (such as inability to contact the recipient or incorrect personal information such as the address), resulting in scenarios like resending, loss, or return of the package, we will not assume liability. You will be responsible for any subsequent redelivery costs. If you cannot receive the package in person, please promptly contact the courier to arrange an alternative delivery time.
---If you receive a damaged/defective product, please contact JSAUX Customer Service within 7 days of acquiring the product. We reserve the right to decline responsibility for issues reported after this period.
2. Unboxing Advice:
To protect your post-purchase rights (returns/exchanges/warranty), consider recording the unboxing process. Ensure the recording is unedited, capturing details inside the package and displaying the serial numbers of the items. This helps effectively assess any issues arising from human factors or manufacturing defects.
3. Returns/Exchanges/Warranty:
---Packaging and Accessories: Ensure both internal and external packaging are intact, with all accessories included. Please keep the packaging and accessories upon receiving the product.
---No Impact on Resale Value: We reserve the right to decline returns that affect the item's resale value.
---Return Shipping Costs: Customers are responsible for covering the return shipping costs for returns unrelated to product quality.
📢Attention:
Due to the product's unique characteristics, it does not qualify for our standard hassle-free return policy. Except for quality issues, JSAUX reserves the right to decline returns. Please consider this carefully before purchasing.
Thank you for your understanding and support!
Shipping Instructions
Please read our shipping tips carefully before you place your order.
For FlipGo 13.5” & 16” :
------For the United States, Canada, Australia, and select European regions:
- Orders under $600: $19.99 shipping fee
- Orders of $600 or more: Free shipping
- Estimated shipping time: 5-12 business days
-----For other remote areas:
- Orders under $600: $29.99 shipping fee
- Orders of $600 or more: Free shipping
- Estimated shipping time: 12-15 business days
------For South Africa and Sweden:
- $80 shipping fee, does not qualify for "free shipping over $600".
(Due to logistical costs, a flat shipping fee of $80 applies to all orders, regardless of reaching $600 or more, without qualifying for free shipping.) - Estimated shipping time: 12-15 business days
For FlipGo Accessories (Stands, Bag, Charger):
If your order does not include FlipGo, shipping costs will apply according to the following rules:
- All orders above $25 are free shipping.
- Orders under $24.99 will be charged $5.5 as shipping cost.
Please Note:
- JSAUX provides fast and efficient delivery services for global customers.(But unable to deliver products at military addresses (APO/FPO) and some islands.)
- The current processing time for all orders takes 2-4 days(Orders are not processed on weekends).
- Order delivery time will be at 7-12 business days(pre-sale items excluded).
- International duties & taxes may apply and are not calculated at checkout.
- Shipping time for pre-sale products is subject to the instructions on the product page.
Due to the requirements of logistics service providers:
- In order to get your order ready as soon as possible and avoid shipping issues, make sure to introduce an accurate postal address including your exact house number and any other info that may be necessary for the delivery company.
- For mainland China & Taiwan China: For mainland China customers, please use Tmall to place your order. Hong Kong, Macao, please include your name, ID number and shipping address in traditional Chinese.
- Due to logistical reasons, we are temporarily not providing order services to the following countries and regions: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bhutan, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi,Bolivia, Cambodia, Cameroon, Cayman Islands, Central African Republic, China, Christmas Island, Costa Rica, Djibouti, Congo - Brazzaville, Congo - Kinshasa, Egypt, El Salvador, Ecuador,Falkland Islands, Faroe Islands,French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Iceland, Indonesia, Jamaica, Jordan,Jersey, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Liechtenstein, Maldives, Martinique, Moldova, Monaco,Mongolia, Montenegro, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Norway,Oman, Pakistan, Paraguay, Russia, Rwanda, San Marino, Senegal, Serbia, Seychelles, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, India, Uzbekistan, Vanuatu, Vatican City, Some regions in the United States(including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).

Stacked Displays to Boost Your Productivity
FlipGo revolutionizes desktop displays by stacking them vertically, creating a square-like aspect ratio that reduces head-turning and enhances focus and productivity. Its ultra-narrow bezel seamlessly connects the two screens, offering an immersive, uninterrupted viewing experience.

Dual Screen,Boost Your Productivity
When writing papers and managing multiple sources, a dual-screen portable display streamlines the process. It enables efficient split-screen browsing, provides flexibility to track ideas and inspirations, and effortlessly manages multiple desktop windows.

Touchable Screen for Higher Productivity
FlipGo brings dual-screen touch and gesture support to macOS and Windows. Not only can you use FlipGo as a regular touchscreen, but you can also utilize it as a second touchpad for your MacBook, unlocking your productivity to the fullest.
The JSAUX FlipGo Portable Monitor is a game-changing dual-display solution designed for multitasking and portability.

This setup lets you use apps in full screen mode on a single display and lets you split your workload into separate screens that you can take with you on the go or set up at a desk.

The dual-screened nature of it makes it easy to pick up and take away with you at an instant.

[The FlipGo] versatility means that no matter what platform you’re using, you can interact with your work in a way that feels natural and boosts your productivity.
