SHIPPING & RETURN
Please read our shipping tips carefully before you place your order
- All orders above $25 are free shipping.
- Orders under $24.99 will be charged $5.5 as shipping cost.
- JSAUX provides fast and efficient delivery services for global customers.（But unable to deliver products at military addresses (APO/FPO) and some islands.)
- The current processing time for all orders takes 2-4 days(Orders are not processed on weekends).
- Order delivery time will be at 7-12 business days(pre-sale items excluded).
- International duties & taxes may apply and are not calculated at checkout.
- Shipping time for pre-sale products is subject to the instructions on the product page.
Due to the requirements of logistics service providers:
- In order to get your order ready as soon as possible and avoid shipping issues, make sure to introduce an accurate postal address including your exact house number and any other info that may be necessary for the delivery company.
- For mainland China: For mainland China customers, please use Tmall to place your order. Hong Kong, Macao, please include your name, ID number and shipping address in traditional Chinese. Due to logistic reasons, it is temporarily not available for purchase in Taiwan regions.
- Due to logistical reasons, we are temporarily not providing order services to the following countries and regions: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bhutan, Bosnia & Herzegovina, British Virgin Islands, Brunei, Burkina Faso, Burundi,Bolivia, Cambodia, Cameroon, Cayman Islands, Central African Republic, China, Christmas Island, Costa Rica, Djibouti,Egypt, El Salvador, Ecuador,Falkland Islands, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Iceland, Indonesia, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Liechtenstein, Maldives, Martinique, Moldova, Monaco, Montenegro, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Oman, Pakistan, Paraguay, Rwanda, San Marino, Senegal, Serbia, Seychelles, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, India, Uzbekistan, Vanuatu, Vatican City, United States (including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).
Our return & exchange policy will be active for 15 days from the very same day you receive your product(s) at home. For more information, please visit our Shipping Policy section.