FAQs

We have partitioned and formatted the SSD before we shipped it, and you can use it directly after receiving the goods.(If you purchased the option with SSD)

If the SSD cannot be recognized after receiving the goods, please open the back cover after power off to check whether the SSD is correctly stuck in the card slot. You can pull out the SSD and reinsert it into the card slot. (Be sure to plug and unplug the SSD after the power is off, otherwise the SSD will be damaged!)

Because Steam OS system of Steam Deck does not support automatic recognition of external SSDs after startup, so you need to click on the external SSD in the bottom right corner of desktop mode to "Mount and Open" it each time before the library file can be loaded in the game platform.

 It is recommended to format the SSD first, enter the Steam platform and add the library folder, then download and use our provided auto-mount script so that the SSD will be automatically loaded every time the system is booted.

For games that have already been running on Steam Deck internal drive, it is recommended to re-update or download the game to the SSD, because the background data of the games that are already running on this computer may still be stored on this computer.

If they are directly moved to the SSD, it may cause can not operate.

The docking station does not have a cooling vent, but we have tested it, and the temperature is within an acceptable range after long use.

Please use HDMI to HDMI 2.0/2.1 Cable shorter than 15 feet in length and use as few cable adapters as possible. Then manually debug into desktop mode and set 4K@60Hz output. You also need to set it in-game if necessary.

When you dock your Steam Deck, please connect your power adapter to provide sufficient power supply.

After the SteamOS is upgraded, you need to manually enter the desktop mode and connect the wired network. Turn off Wi-Fi, or set the wired connection priority.

In the Steam settings, click Audio, there is output, and click "External Devices", and the audio can be transmitted to the TV.

No, the USB-C port is for power input only.

It may caused by following problems:

1. Check whether the HDMI interface is loose, and the display settings need to be consistent with the interface requirements;
2. It may be because you have not selected the correct video input on your TV. Please go to the menu and check all HDMI ports to find the one capable of displaying what your Steam platform is displaying, and reselect the correct source.
3. Use the HDMI2.0 or HDMI2.1 standard video cable, and try to choose an HDMI video cable with a length of about 15ft to maintain the stability of signal transmission.
4. Too many switches (such as HDMI Switch) cause the signal to be weak and unable to output the signal;
5. If you need to connect HDMI Switch, it is recommended to try a video cable with both ends < 2M, or reduce the output resolution in host mode.
6. Check multiple HDMI cables, you can try to use HDMI to connect directly to the Deck to see if the HDMI cables can be used normally
7. Maybe the power supply is insufficient, or the power supply is too high for the docking station. Please use the power supply provided with the Steam Deck to power the dock.
8. It may not be compatible with the video decoding chip of your display device. You can upgrade the firmware of the Docking Station to be compatible with more display models.
9. Please download the new firmware HERE.

It may caused by following problems:

1. The monitor setting resolution/refresh rate is not consistent with the Steam game screen setting, or the monitor setting is overclocked.
2. It is recommended to adjust the external display device to the appropriate resolution/refresh rate in the Steam Deck desktop mode settings, and set the video output of the game being played to the same resolution/refresh rate as the Steam Deck display settings, so that the game can be output normally.
3. The choice of video cable does not meet the 4K60Hz output requirements.
3. Replace the HDMI 2.0 or HDMI 2.1 standard video cable, try to choose a length of about 15ft HDMI video cable to maintain the stability of signal transmission.
4. Too many adapters (such as HDMI Switch) resulting in a weakened signal can not output 4K60Hz. If you need to connect HDMI Switch is recommended to try both ends <2M video cable, or reduce the output resolution in the host mode.
5. It may not be compatible with the video decoding chip of your display device. You can upgrade the firmware of the Docking Station to be compatible with more display models.
6. Please download the new firmware HERE.

1. Set the HDMI interface connected to Steam Deck on the TV as the default input (HDMI interface input label), and then open it to switch directly to the Steam Deck screen
2. Set the HDMI speakers on top of the TV as output (HDMI output label), at this time will not interfere with each other and Steam Deck

1. Bluetooth connection needs to wait for Steam Deck recognition before it can be used, while wired connection can be used by directly starting Steam Deck.
2. Maybe the power of the device connected to Docking Station is too high, and Steam Deck cannot support high power output. You need to connect the PD charging port to power the Docking Station PD port.